Shipping and Delivery
Where we deliver
Across India through our courier partners. Where a pin code is not serviceable we will tell you and refund the order. International delivery is arranged case by case on bulk orders, with duties and clearance charges payable by the customer.e
Dispatch time
- Stock items: dispatched in 2 to 3 working days from payment
- Branded and customised items: dispatched in 7 to 10 working days from written artwork approval. The clock starts at approval, not at order
- Delivery adds a further 2 to 7 working days by location
- Large volumes, hampers and multi-city dispatch run to the timeline stated on your quotation
- All timelines are estimates in working days and exclude Sundays and public holidays
Charges
Shipping is calculated at checkout on weight, volume and destination and is shown before payment. Delivery to multiple addresses is charged per address and set out in the quotation.
Tracking
A tracking link reaches you by email, SMS or WhatsApp on dispatch, and goes live within 24 hours of pickup.
Address and failed delivery
- The recipient name, address and phone number you submit are final. Delivery to an address supplied incorrectly is not our responsibility and carries no refund or free re-dispatch.
- Where delivery fails after three attempts the shipment returns to us. Re-dispatch is charged again, in full.
- Refusing a correctly delivered shipment is not a cancellation and carries no refund.
Damage in transit
- Visible damage or tampering at delivery: refuse the shipment and tell us the same day.
- Damage found after opening: an unedited unboxing video with clear photographs, sent within 24 hours of delivery. Claims are rejected without these by V Green a.w.a. by it’s logistic partners.
Delays
Courier delays, weather disruption, strikes, local restrictions and other events outside our control are not our liability. Where a delay is material we will inform you and offer a revised date, a replacement shipment or a refund, at our option.
